SHIPPING/RETURNS

Bébé Sweeny

 

US DOMESTIC SHIPPING & RETURN INFORMATION

US SHIPPING RATES

  • For orders, Standard Shipping method is USPS First Class mail. $10 shipping charge will apply to orders under $200 and free shipping will apply to orders $200 and above.  Expedited shipping is available for soft goods only (clothing) and will be calculated at time of checkout.
  • You will receive separate Shipping Notification for each shipment as your items are shipped.
  • Please note that rates are subject to change; please check the shipping price before finalizing your order. Rates apply to shipments within the continental United States.
  • US SHIPPING METHOD

    SOFT GOODS

    • STANDARD SHIPPING : USPS First Class Mail
    • EXPEDITED SHIPPING: USPS Priority Mail Express (next day for most location in US)
  • US RETURN POLICY
    We will gladly replace defective or missing parts at no additional charge, if notified of the problem within 14 days of receipt of the item.
    Bébé Sweeny will exchange or refund all full price and non-Sale items within 14 days of purchase. If any of our merchandise is defective, or does not otherwise meet your expectations, it may be returned for a refund or exchanged only if returned within 14 days of the date of receipt and in accordance with the following requirements:

    • You must notify Bébé Sweeny before attempting a return - unsolicited returns will not be accepted. If you need to make a return or exchange, please contact us at contact@bebesweeny.com within 14 days of delivery of your purchase.
    • Returned merchandise must be in original condition and in the original packaging, and must be unwashed, unused and accompanied by the original bebesweeny sales receipt.
    • All purchases of sale or discounted items are final. No returns or exchanges will be honored for sale items.
  • US: HOW TO MAKE A RETURN:
    Contact us by email at contact@bebesweeny.com to make sure your items are eligible for return or exchange. Unapproved returns will not be accepted.
    Once the return is approved, ship it back to us at the address below:

    BEBE SWEENY LLC                                                                                433 BROADWAY - Unit 221                                                                           New York 10013                                                                                    New York (786) 554-8319

  • To protect yourself, we recommend that you return merchandise to us through a delivery service that provides a tracking number and also requires a signature for verification of receipt (for example, FedEx Ground, UPS or USPS registered mail). Please ensure that your package is insured and that shipping charges are prepaid. We do not accept returns via COD.
    Refunds will be processed and credited to the same account to which your purchase was originally billed. Please allow up to two weeks from the date on which your merchandise is received by us for your account to be credited. Items that are part of an exchange will ship as soon as your return is received.

  • PRODUCTION QUALITIES
    Please remember that some of our products may show differences in color or texture that do not necessarily indicate defectiveness. 
    Lastly, please note that we reserve the right to alter minor details of the products featured on this site and in other informational materials we provide in the interest of maintaining product quality and design integrity. Accordingly, products shipped to you may differ slightly from those depicted on this site or in such materials.
  • DAMAGE IN TRANSIT
    FOR UPS OR FEDEX GROUND SHIPMENTS:
    Please do not refuse delivery of ground shipments, even if the box appears damaged. Often a box can look “trashed” but due to the care taken in packaging our products, most likely only a replacement part is needed. It is much more efficient to send only a replacement part, rather than the entire piece. Digital photos of any damages are always required. Please photograph the piece as well as the box it arrived in. Be sure to keep all original packaging until the claim is resolved. We cannot pick up or replace any damaged items unless they are in their original packaging. Should items be refused due to damage and upon inspection it is found there are no damages you will be responsible for the shipping costs incurred.
    If you do notice any damage please contact contact@bebesweeny.com or call (786) 554-8319 right away so that we can handle replacing any damaged parts. We MUST be notified within 3 days of receiving a damaged delivery.
  • INTERNATIONAL SHIPPING INFORMATION
    Bebe Sweeny offer a worldwide delivery.
  • Simply put the items you wish to purchase in our Shopping Cart and choose your devise. You will complete your order on the secure Checkout Page. You may pay by credit card,  We will process your order, including billing, shipping and customer service.